Privacy Policy

At Spotless Rose Cleaning, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By interacting with our website or services, you consent to the practices described in this policy.

We may collect personal information that you provide voluntarily when you complete our contact or booking forms, communicate with us by phone, email, or WhatsApp, or interact with our services in any other way. This includes your name, email address, phone number, home address, and any specific details required to provide our cleaning services.

Additionally, when you visit our website, we may automatically collect technical data such as your IP address, browser type, operating system, time zone setting, pages visited, and how you interact with the site. This helps us improve our website’s functionality and user experience. We may also receive information from third-party partners such as analytics providers and advertising networks.

We use the information we collect to manage and deliver our cleaning services, respond to enquiries, send service updates or promotional messages, and improve the quality of our communications. If you are an existing customer, we may send you information about services similar to those you've used in the past. New customers will only receive marketing messages if they have explicitly consented to them.

Your personal data may be shared with carefully selected subcontractors or service providers who support our business operations. This includes individuals or companies that help us fulfil your service requests or host our website. We never sell your data to third parties. We may also share your information if legally required to do so, such as with law enforcement or regulatory bodies.

All data is stored on secure servers and protected using industry-standard security protocols. However, we cannot guarantee the absolute security of data transmitted via the internet, and any transmission is at your own risk. Once we receive your information, we take all reasonable steps to prevent unauthorised access.

You have several rights under data protection laws. These include the right to access the data we hold about you, request corrections or deletions, restrict or object to certain types of data processing, and withdraw consent where applicable. You can also find more about your rights at the Information Commissioner’s Office (ICO), which oversees data protection compliance in the UK. https://ico.org.uk/.

We will retain your data only for as long as it is necessary for service delivery, legal compliance, or until you request its removal. If you’ve subscribed to marketing communications, we will keep your contact information until you opt out.

Our services are not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that such data has been provided, we will delete it promptly.

We may use cookies to enhance your browsing experience and to analyse website traffic. You can choose to disable cookies via your browser settings if you prefer not to accept them.

Please note that our website may contain links to third-party sites. These sites have their own privacy policies, and we are not responsible for the practices or content of external websites. We recommend reviewing their policies before submitting any personal data.

This policy may be updated from time to time. Any changes will be posted on this page with the date of the latest revision. Continued use of our website or services after updates indicates your acceptance of the new terms.

Last updated: May 2025